Got Questions? We've Got Answers.

Creating an account at 11kbs Casino is quick and straightforward. Click the 11kbs Login link in the navigation menu and select the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years of age. Once your email is verified, your account is active and you can proceed with identity verification (KYC) to unlock full deposit and withdrawal functionality.

The minimum age to register and play at 11kbs Casino is 21 years old, in compliance with Philippine gaming regulations set by PAGCOR. We strictly enforce this requirement through mandatory age verification during the KYC process. Any account found to belong to a person under 21 will be immediately closed and any funds returned. We take underage gambling very seriously — it is not tolerated under any circumstances.

To complete KYC (Know Your Customer) verification at 11kbs Casino, you will need to submit a valid government-issued photo ID. Accepted documents include a Philippine passport, SSS ID, UMID, PhilHealth ID, driver's licence, or Voter's ID. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and a selfie holding your ID. KYC is required before your first withdrawal can be processed.

No. Each player is permitted to hold only one active account at 11kbs Casino. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the login page or contact our support team for assistance.

Visit the 11kbs Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access.

11kbs Casino supports the most popular payment methods used by Filipino players. You can deposit and withdraw using GCash, PayMaya / Maya, and major Philippine bank transfers including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your bank account are also accepted. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not available in compliance with Philippine regulations.

GCash and PayMaya/Maya deposits are typically credited to your 11kbs Casino account instantly or within a few minutes. Bank transfer deposits may take between 15 minutes and 2 hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

Withdrawal requests at 11kbs Casino are typically processed within 1–3 business days after approval. GCash and PayMaya/Maya withdrawals are usually the fastest, often completed within 24 hours once approved. Bank transfer withdrawals may take 1–3 business days depending on your bank. Please ensure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer.

Yes. The minimum deposit at 11kbs Casino is ₱100 for GCash and PayMaya/Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. Maximum deposit limits depend on your account verification level and the payment method used. Players who have completed full KYC verification enjoy higher deposit and withdrawal limits. If you need to adjust your limits, you can do so from your account dashboard or contact our support team.

11kbs Casino does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya/Maya) may apply their own transaction fees depending on your account type and the nature of the transfer. We recommend checking with your payment provider for their current fee schedule. Any third-party fees are outside of 11kbs Casino's control and are the responsibility of the player.

11kbs Casino offers a wide variety of games designed for Filipino players. Our game library includes Slots with hundreds of titles from top providers, Bingo rooms with multiple speed options, Monster Dice — our exciting dice-based game — and Prosperity Fortune Tree, a fan-favourite among players who enjoy fortune-themed gameplay. We also offer live dealer games and table games. New titles are added regularly, so there's always something fresh to try.

Many of the slot titles and select other games at 11kbs Casino offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with the mechanics, paylines, and bonus features before committing real ₱. Note that live dealer games and certain exclusive titles are only available in real-money mode. Look for the "Try Demo" option on eligible game tiles in the lobby.

Yes. All games at 11kbs Casino use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our slot and table game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal, spin, and roll.

Prosperity Fortune Tree is one of 11kbs Casino's most popular games, inspired by the Filipino love of fortune and luck themes. Players place bets on various outcome positions on the game board. A spin determines where the fortune lands, with multipliers and bonus rounds available for bigger wins. The game features a vibrant, festive design and is optimised for both desktop and mobile play. Visit the Prosperity Fortune Tree page for a full breakdown of the rules and payout structure.

Monster Dice is a fast-paced dice game exclusive to 11kbs Casino. Players predict the outcome of a dice roll — choosing from a range of betting options including specific numbers, high/low, odd/even, and combination bets. Each bet type carries its own payout odds. The game is designed for quick rounds, making it ideal for players who enjoy rapid gameplay. Full rules and payout tables are available on the Monster Dice game page.

11kbs Casino offers a welcome bonus package for newly registered players who complete their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the promotions section of the 11kbs Casino page for the latest offer. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the resulting winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw. Different games contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms attached to each bonus offer at 11kbs Casino.

Most bonuses at 11kbs Casino are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions may require you to enter a promo code during the deposit process or opt in via the promotions page in your account dashboard. If a bonus you expected has not been credited within 24 hours of qualifying, contact our support team and we'll look into it right away.

No — bonus funds themselves are not directly withdrawable. Only winnings generated from bonus funds, after the applicable wagering requirements have been fully met, can be withdrawn. Your account dashboard will show your current wagering progress so you always know how close you are to unlocking your bonus winnings. If you choose to withdraw before completing the wagering requirements, any remaining bonus funds and associated winnings will be forfeited.

Yes. 11kbs Casino uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Yes. 11kbs Casino strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you will be required to enter a one-time verification code sent to your registered mobile number or email address each time you log in from a new device. You can enable 2FA from the Security section of your account settings. We also recommend using a strong, unique password that you don't use on any other site.

If you suspect that someone has accessed your 11kbs Casino account without your permission, change your password immediately via the login page and contact our support team at [email protected] right away. Our security team will investigate the activity, temporarily lock the account if necessary, and work with you to secure it. Do not share your login credentials, OTP codes, or personal details with anyone — 11kbs Casino staff will never ask for your password.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your account dashboard. Limits take effect immediately when reduced. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies to prevent impulsive decisions. We encourage all players to set limits from the moment they register — it's one of the most effective ways to keep your gaming enjoyable and within budget. Learn more on our Responsible Gaming page.

If you feel you need a break from gambling, 11kbs Casino offers several self-exclusion options. You can activate a cool-off period (24 hours, 7 days, or 30 days) or request permanent self-exclusion — all from your account settings under Responsible Gaming. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. For permanent self-exclusion, your account will be closed and you will be blocked from re-registering. You can also contact our support team to request self-exclusion on your behalf. Remember: "Gambling is addictive. Know when to stop."

If you or someone you know is struggling with problem gambling, please reach out for help. Our support team at [email protected] is trained to assist and can connect you with appropriate resources. You can also visit our Responsible Gaming page for a full list of tools, self-assessment resources, and guidance. PAGCOR also provides responsible gaming resources for Filipino players. You are not alone — seeking help is a sign of strength, and recovery is absolutely possible.

No. Once a player activates self-exclusion at 11kbs Casino, all marketing communications — including promotional emails, SMS messages, and push notifications — are immediately suspended for the duration of the exclusion period. We do not target self-excluded players with bonus offers or re-engagement campaigns. If you continue to receive marketing messages after self-excluding, please contact us immediately at [email protected] so we can rectify the issue.